KluB Otwockich Mamuś

asadul8555 · Dołączył: 25 Lut 2024 Posty: 1

Improper charging can be any amount charged twice to the same customer or, on other occasions, it can refer to the way in which the consumer was charged for the outstanding debt. Both situations create rights for customers, who can file a complaint with Procon or, depending on the severity of the situation, who can take legal action against the company that made the charge. Therefore, it is essential that the financial manager has full control over outstanding debts and has an automated system to assist in the work, reducing the chances of errors like these. This type of situation almost always happens because of human errors and lack of attention and organization during the receiving process. The worst thing is that these improper acts can end up damaging the company's cash flow and credibility with its customers. What does the Consumer Protection Code say about this error? The company must be available to try to resolve the problem as quickly as possible, providing assistance and facilitating an agreement to reimburse the consumer. According to the Sole Paragraph of article 42, of the CDC , the customer who pays the same invoice twice must receive double the amount, referring to what he paid.

This is a way of punishing the company for the mistake made and it is important to warn that, if the company takes a long time to return the money, the consumer has the right to contact Procon. In some situations, the company may have to pay a fine plus surcharges for the delay in resolving the problem. This is because double billing can be classified as moral damages. Finally, the CDC has an entire Asia Phone Number List chapter focused on this issue of charges and informs what the consumer needs to do in each case. Remember that there are even laws that govern the exact way in which a billing message must be sent. In situations where there is proof of misconduct on the part of the company, it may respond to legal action for embarrassment, exposure and moral damages to the consumer. How should the customer complain about undue charges? Consumers who suffer an undue charge can pursue their rights through the municipal Procon, contacting them via telephone or website.

Know that although Procon is useful in these situations, the body does not have any power to determine or impose decisions, it only acts as a conciliator between the company and the client. Understand that the way in which the customer can dispute the undue charge is simple, as long as they have proof, receipt or invoice for the payment made that is being charged twice. In other cases, you must have written or recorded evidence regarding the threats, humiliation and embarrassing situations you suffered from the company during debt collection. Article 6, of the CDC , argues that even in situations of outstanding debt, if in a situation of embarrassment or suffering threats, the client must have compensation for the damages suffered, whether moral, patrimonial, individual, diffuse or collective. Requesting reimbursement of the amount paid in excess - in case of double payment - or requesting compensation for moral damages, if the collection conduct violated article 42 of the same document, which states that the customer cannot be exposed to ridicule during the act of collection. However, if Procon is unable to resolve disagreements between both parties, nor is an amicable agreement established, the client has the support to take legal action.
_________________
Asia Phone Number List